Frequently Asked Questions
Everything you need to know about our premium timepieces.
Are Sea-Gull watches authentic and original?
Yes, every timepiece sold on our platform is 100% authentic, sourced directly from the official manufacturing facilities, and includes a certificate of authenticity.
What is your international shipping policy?
We offer insured worldwide shipping. Delivery typically takes 7-14 business days depending on your location, and tracking information is provided as soon as your order departs.
Do the watches come with a warranty?
All Sea-Gull watches are covered by a 24-month international warranty that protects against manufacturing defects and movement malfunctions under normal use.
What is your return and exchange policy?
We offer a 30-day return window for unworn watches in their original packaging with all protective films intact. Please contact our support team to initiate a return authorization.
How should I maintain my mechanical watch?
To ensure longevity, we recommend winding manual models daily and servicing your automatic movement every 3-5 years. Avoid exposing the watch to extreme magnetic fields or high-impact shocks.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout system.